Transforming your organization by
applying our industry knowledge

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WHAT WE DO

Our custom-built solutions transform organizationsacross sectors and industries

To deliver unique industry perspective and insight to support your transformation, we’ve gathered a team of experts from the worlds of business, academia and the public sector. Our network of subject matter experts includes industry thought leaders and renowned top thinkers from a diverse range of fields.

We use specialists and consultants who bring their wisdom, knowledge and market awareness to your knowledge programs.

FEATURED INDUSTRIES

Government

Governments and public sector organizations are expected to demonstrate best practice and lead by example for their stakeholders. Our consultants provide solutions customized by industry. These solutions give your state organization the skills it needs to provide exceptional public services in a digital world.
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Energy Oil and Gas

Energy and oil and gas blend state-owned and private organizations, each with different pressures and challenges driving transformation. The push towards renewable energy sources, sustainability, efficiency and inclusive growth means oil and gas organizations are increasingly seeking our expertise to develop their leaders and teams.
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Military and Defence

Specific, mission-critical skills requirements mean the military and defense sectors require bespoke training solutions. We have a proven track record in developing and upskilling military and defense personnel, enabling them to perform in demanding environments.
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AREAS OF EXPERTISE

We create customized solutions that drive
performance improvements in these industries

Meet Our Consultants

EXPLORE OUR SOLUTIONS

Maximize your performance utilizing a customized solution built with our expertise

Training & Development

Your organization has specific needs and goals. We start by helping you define exactly what these are. We then work in partnership with you to develop your teams and leadership to achieve your goals.

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Case Studies

Learn about our success stories
across sectors

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CASE STUDY

Boosting Performance and Retention in a Leading Utility Company in the GCC

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CASE STUDY

Achieving Competency Excellence in Government: An Award-Winning Custom Training Solution in the GCC

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CASE STUDY

Instilling a Customer-First Approach in Government through CX Training

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CASE STUDY

Empowering Female Leaders in a Global Energy Company in KSA

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OUR CLIENTS

We help to transform
leading organizations

HSBC logo - Enhanced through Professional Management Training & Development by Knowledge Group.
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INSIGHTS & EVENTS

Learn, be inspired and motivated by
original and innovative thought leadership

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Feature Blog
How Executive Coaching Can Improve Your Business

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Power Strategies for the Workplace
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The history of learning and development: From 1990 to present day
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Building powerful and meaningful strategies
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CONTACT US

Ask us how we

transform organizations



We’re here to find your challenges and turn them into opportunities. Learn how we help steer your organization into the future


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FAQ's

How can we help you

Customer experience is crucial because it directly impacts customer satisfaction, loyalty and business success. A customer’s expectations should be met during every interaction they have with your organization.

Our solutions assist organizations in building agility and responsiveness to changes in customer behavior. They help place customers at the heart of the organization's offering, improving satisfaction and loyalty.

The customer experience journey is the series of interactions and touchpoints that a customer goes through when engaging with an organization. It involves mapping out these interactions to understand the customer's experience and identify areas for improvement.

Customer journey mapping is the process of visually representing and understanding the different stages and touchpoints a customer encounters when interacting with an organization. It helps to identify pain points and opportunities to enhance the customer’s experience.

Organizational process redesign reevaluates and optimizes internal processes to align with customer needs and expectations. By streamlining and improving processes, organizations can enhance the customer experience and deliver greater customer centricity.

Customer heartbeats refer to the key moments or touchpoints that significantly impact the customer's perception of the organization. Identifying and prioritizing these heartbeats allows organizations to focus their efforts on delivering exceptional experiences at critical moments.

KGC provides training and development programs to ensure your leaders and workforce are equipped with the skills to deliver the desired customer experience. This helps to bridge any gaps.
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