Business support skills

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WHAT WE DO

Enhance organizational performance by developing the skills of your business’ support services personnel.

Employees in your non-core business support services, such as finance, HR, recruitment, marketing, procurement and sales, keep your organization at peak performance just as much as your operations team. Developing the professional and vocational skills of your business support service employees can improve efficiency, productivity and organizational performance.

Our approach

We understand your challenges and design programs that build the technical skills of your non-core workforce.

Assess

Your situations, challenges and objectives are unique. In the first stage of our partnership, we explore your objectives, existing capabilities and strategic context. We then partner with you to create a bespoke, data-driven training and development framework that details our deliverables and how we will support your journey.

Assess

Your situations, challenges and objectives are unique. In the first stage of our partnership, we explore your objectives, existing capabilities and strategic context. We then partner with you to create a bespoke, data-driven training and development framework that details our deliverables and how we will support your journey.

Design

We work with you to design the plan, skills and training materials needed to deliver your target outcomes. Collaborating with your teams during this phase is essential for your people to co-own and sign up to the resulting plan. When we know the precise resources, time and expertise needed, we create a detailed roadmap that we follow together for the duration of your organizational transformation.

Design

We work with you to design the plan, skills and training materials needed to deliver your target outcomes. Collaborating with your teams during this phase is essential for your people to co-own and sign up to the resulting plan. When we know the precise resources, time and expertise needed, we create a detailed roadmap that we follow together for the duration of your organizational transformation.

Develop and incorporate

Now we move into the implementation stage, rolling out the plans and activities that will achieve your training and development objectives. Whatever we are creating together — from training your leaders to achieving vocational certifications — we will work with you to customize and implement it to emerging requirements.

Develop and incorporate

Now we move into the implementation stage, rolling out the plans and activities that will achieve your training and development objectives. Whatever we are creating together — from training your leaders to achieving vocational certifications — we will work with you to customize and implement it to emerging requirements.

Implement and deliver

Let’s be realistic. No training or consulting solution fully survives its first stages of implementation and delivery – the real world moves too fast. Your success depends on how well we planned for this change during stages 1 and 2, which we do. We then support the delivery of your plan.

Implement and deliver

Let’s be realistic. No training or consulting solution fully survives its first stages of implementation and delivery – the real world moves too fast. Your success depends on how well we planned for this change during stages 1 and 2, which we do. We then support the delivery of your plan.

Review and evaluate

We help you to monitor, review and evaluate results to understand your customized training and development program’s performance. Together, we make sure we understand what worked well, and less well, and embrace these lessons in the next cycle of planning and implementation.

Review and evaluate

We help you to monitor, review and evaluate results to understand your customized training and development program’s performance. Together, we make sure we understand what worked well, and less well, and embrace these lessons in the next cycle of planning and implementation.

BUSINESS SUPPORT SKILLS PILLARS

ESSENTIAL SOFT SKILLS FOR

YOUR NON-CORE SUPPORT SERVICES

Professional skills
Accounting & finance
Project management
Information security
Innovation
Audit & quality
Logistics & supply chain
Vocational skills
Business administration
Customer service
Information technology
Marketing
Human resources
Bookkeeping

OUR CLIENTS

We help transform an organization’s support services performance through technical skills programs

HSBC logo - Enhanced through Professional Management Training & Development by Knowledge Group.
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CONTACT US

Learn how technical skills can transform

your non-core services team’s performance



We’re here to find your challenges and turn them into opportunities. Learn how we help steer your organization into the future


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FAQ's

How can we help you

Employees in non-core business support services, such as finance, HR, recruitment, marketing, procurement, and sales, play a crucial role in organizational performance. Enhancing their skills improves efficiency, productivity, and overall organizational performance.

Developing professional and vocational skills in business support services can lead to improved employee engagement, increased efficiency, and better performance in non-core departments.

Essential soft skills for non-core support services may include effective communication, teamwork, problem-solving, adaptability, customer service, innovation, project management and information security.

Technical programs are available to enhance the skills of employees in non-core support services such as finance, HR, recruitment, marketing, procurement, and sales. These programs focus on areas like business administration, marketing, human resources, customer service, and information security.

The London Chamber of Commerce and Industry (LCCI) offers the Business Administration qualification, providing individuals with recognized credentials in the field.

The National Qualifications Authority (NQA) offers the Diploma in Human Resources, providing specialized knowledge and skills in HR for support service professionals.

The PECB ISO Information Security certification equips professionals in support services with the necessary skills to ensure information security within the organization.

The LCCI offers the Marketing and Customer Service qualification, and the NQA provides the Certificate in Customer Services. These qualifications enhance marketing and customer service skills in support services.

The Chartered Management Institute (CMI) offers the Certified Administrative Professional certification, recognizing the expertise and competence of administrative professionals in support services.

Transforming business support skills through training and development initiatives improves employee engagement, enables non-core support departments to overcome challenges, and enhances overall performance and talent retention within the organization.
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